Refund policy

Last updated: March 17, 2026

 

1. Return Eligibility

 

We offer a 30-day return window for standard, non-custom workwear items. To be eligible for a return:

 

• Your item must be unused, unworn, with all original tags attached, and in its original packaging.

 

• You must provide a valid receipt or proof of purchase.

 

• Custom workwear, personalized items, and bulk orders with custom logos/embroidery are FINAL SALE and not eligible for return or refund, unless the item arrives defective, damaged, or does not match the approved design specifications.

 

2. Return Process

 

To initiate a return for standard items:

 

1. Contact our support team at support@chengxinworkwear.com within 30 days of delivery, with your order number and reason for return.

 

2. Once your return is approved, we will send you a pre-paid return shipping label and detailed instructions.

 

3. Ship the item back to our designated return address within 14 days of approval.

 

4. Items returned without prior approval will not be accepted.

 

3. Refunds

 

• Once we receive and inspect your returned item, we will notify you of the approval status.

 

• If approved, your refund will be processed to your original payment method within 5-10 business days.

 

• Return shipping costs: For standard returns due to change of mind, the customer is responsible for return shipping costs. For returns due to our error (defective, incorrect item), we will cover all return shipping costs and issue a full refund.

 

4. Damages and Issues

 

Please inspect your order upon receipt and contact us immediately at support@chengxinworkwear.com if the item is defective, damaged, or incorrect, so we can evaluate the issue and resolve it.

 

• For defective or incorrect custom workwear orders, we will offer a free replacement, full refund, or store credit at your option.

 

• Claims for damages must be submitted within 7 days of delivery.

 

5. Contact Us

 

For any questions about our refund policy, please contact us at support@chengxinworkwear.com.